Customer Friendly
James T. Ziegenfuss
Reading Time
at 250 WPM4h 6m
The average reader, reading at a speed of 250 WPM, would take 4h 6m to read Customer Friendly.
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9
days at 30 min/day
246
total minutes
Customer Friendly
Published
May 28, 2007
Publisher
University Press of America
Pages
246
ISBN-13
9780761837527
ISBN-10
0761837523
Description
"This book helps us understand how we develop high performance organizations - in this case, organizations that consistently deliver high quality service. It builds on the theory and application of "systems thinking" to organization design and behavior by showing how products, structure, psychological climate, culture, and leadership work together to produce customer friendly experiences. Beginning with the architectural model, the book offers six cases to illustrate the application: hospital, auto manufacturer, airline, hotel, bank, university, and library."--Jacket.
Subjects
Frequently Asked Questions
How many pages are in Customer Friendly?
This edition of Customer Friendly has approximately 246 pages. Please note, this is an estimate and the exact page count can vary between hardcover, paperback, and e-book versions.
How long does it take to read Customer Friendly?
For most readers, Customer Friendly typically takes between 5h 8m and 3h 25m to complete. This is based on the book's length of approximately 61,500 words and common reading speeds.
Here's a detailed breakdown: • Continuous reading at 250 WPM: approximately 4h 6m of focused reading • Casual reading (30 minutes/day): you could finish in roughly 9 days • Estimated word count: 61,500 words
Your individual reading time will vary based on your personal reading pace, the amount of daily reading time, and your familiarity with the subject matter.
What is the word count of Customer Friendly?
The estimated word count for Customer Friendly is approximately 61,500 words. This figure is calculated using industry-standard methods that consider genre-specific word density patterns, typical formatting and layout characteristics, and standard words-per-page ratios for published books.
This is an approximation — actual word count may vary based on font size, formatting, edition, and the presence of illustrations or charts.
Who is the author of Customer Friendly?
Customer Friendly was written by James T. Ziegenfuss.
When was Customer Friendly published?
The publication date for this specific edition is May 28, 2007. The original work may have been published on a different date.