Klantenservice

52 books
Customer Relationship ManagementFrancis Buttle
⏱ 6h 40m

Customer Relationship Management

Francis Buttle

2003400 pp.
Total customer serviceWilliam H. Davidow
⏱ 3h 47m

Total customer service

William H. Davidow

1989227 pp.
Service operations managementRoger W. Schmenner
⏱ 6h 46m

Service operations management

Roger W. Schmenner

1995406 pp.
Services Marketing ManagementPeter Mudie
⏱ 4h 40m

Services Marketing Management

Peter Mudie

2006280 pp.
The loyalty effectFrederick F. Reichheld
⏱ 5h 23m

The loyalty effect

Frederick F. Reichheld

1996323 pp.
The Nordstrom WayRobert Spector
⏱ 4h 4m

The Nordstrom Way

Robert Spector

1995244 pp.
Services Marketing (M & E Handbook)Helen Woodruffe
⏱ 5h 7m

Services Marketing (M & E Handbook)

Helen Woodruffe

1995307 pp.
Creating a Customer Focused CompanyIan Linton
⏱ 3h 44m

Creating a Customer Focused Company

Ian Linton

1994224 pp.
Customer FriendlyJames T. Ziegenfuss
⏱ 4h 6m

Customer Friendly

James T. Ziegenfuss

2007246 pp.
De beleveniseconomiePine, B. Joseph II
⏱ 5h 19m

De beleveniseconomie

Pine, B. Joseph II

2012319 pp.
Twenty Five Tips for Excellent Customer ServiceIan Linton
⏱ 3h 12m

Twenty Five Tips for Excellent Customer Service

Ian Linton

1995192 pp.
Building brands directlyStewart Pearson
⏱ 7h 11m

Building brands directly

Stewart Pearson

1996431 pp.
Making the customer connectionSteve Morris
⏱ 3h 12m

Making the customer connection

Steve Morris

1995192 pp.
CRM unpluggedDoug Turk
⏱ 3h 44m

CRM unplugged

Doug Turk

2004224 pp.
Customer management excellenceMike Faulkner
⏱ 3h 40m

Customer management excellence

Mike Faulkner

2003220 pp.
Customer relationship managementJon Anton
⏱ 3h 39m

Customer relationship management

Jon Anton

1996219 pp.
One size fits oneGary Heil
⏱ 5h 21m

One size fits one

Gary Heil

1999321 pp.
Customer service and supportColin G. Armistead
⏱ 4h 33m

Customer service and support

Colin G. Armistead

1992273 pp.
Six SigmaGeoff Tennant
⏱ 2h 40m

Six Sigma

Geoff Tennant

2001160 pp.
Seven Power Strategies for Building Customer LoyaltyPaul R. Timm PhD
⏱ 3h 44m

Seven Power Strategies for Building Customer Loyalty

Paul R. Timm PhD

2001224 pp.
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