Consumer Satisfaction

1,292 books
The Innovator's DilemmaClayton M. Christensen
⏱ 4h 46m

The Innovator's Dilemma

Clayton M. Christensen

1997286 pp.
InspiredMarty Cagan
⏱ 6h 8m

Inspired

Marty Cagan

2008368 pp.
U.S. Postal ServiceUnited States. General Accounting Office
⏱ 48m

U.S. Postal Service

United States. General Accounting Office

198748 pp.
ContagiousJonah Berger
⏱ 4h 4m

Contagious

Jonah Berger

2013244 pp.
Raving fansKenneth H. Blanchard
⏱ 2h 29m

Raving fans

Kenneth H. Blanchard

1993149 pp.
Lean Ux Applying Lean Principles To Improve User ExperienceJeff Gothelf
⏱ 3h 15m

Lean Ux Applying Lean Principles To Improve User Experience

Jeff Gothelf

2012195 pp.
How to win customers and keep them for lifeMichael LeBoeuf
⏱ 3h 26m

How to win customers and keep them for life

Michael LeBoeuf

1987206 pp.
Don't go to the cosmetics counter without mePaula Begoun
⏱ 16h 40m

Don't go to the cosmetics counter without me

Paula Begoun

19921000 pp.
Customer LoyaltyJill Griffin
⏱ 4h 24m

Customer Loyalty

Jill Griffin

1995264 pp.
The Power of MomentsChip Heath
⏱ 5h 20m

The Power of Moments

Chip Heath

2017320 pp.
U.S. Postal ServiceUnited States. General Accounting Office
⏱ 44m

U.S. Postal Service

United States. General Accounting Office

198744 pp.
Organizational behaviorJason Colquitt
⏱ 10h 8m

Organizational behavior

Jason Colquitt

2009608 pp.
Customer servicePaul R. Timm
⏱ 3h 46m

Customer service

Paul R. Timm

2010226 pp.
The customer comes secondHal F. Rosenbluth
⏱ 4h 44m

The customer comes second

Hal F. Rosenbluth

1992284 pp.
Fish!Stephen C. Lundin
⏱ 2h 4m

Fish!

Stephen C. Lundin

2000124 pp.
BadassKathy Sierra
⏱ 4h 46m

Badass

Kathy Sierra

2015286 pp.
Customer ServicePaul R. Timm
⏱ 3h 52m

Customer Service

Paul R. Timm

1997232 pp.
The lean product playbookDan Olsen
⏱ 5h 9m

The lean product playbook

Dan Olsen

2015309 pp.
SatisfactionRichard L. Oliver
⏱ 8h 4m

Satisfaction

Richard L. Oliver

1996484 pp.
Word-of-Mouth MarketingJerry R. Wilson
⏱ 4h 32m

Word-of-Mouth Marketing

Jerry R. Wilson

1991272 pp.
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