Call Centers

213 books
One Night at the Call CenterChetan Bhagat
⏱ 5h 10m

One Night at the Call Center

Chetan Bhagat

2005310 pp.
Call Center HandbookKeith Dawson
⏱ 4h 44m

Call Center Handbook

Keith Dawson

1996284 pp.
Call center management on fast forwardBrad Cleveland
⏱ 7h 20m

Call center management on fast forward

Brad Cleveland

1997440 pp.
Call Center StaffingPenny Reynolds
⏱ 3h 17m

Call Center Staffing

Penny Reynolds

2003197 pp.
Bottom-Line Call Center ManagementButler, David L.
⏱ 2h 58m

Bottom-Line Call Center Management

Butler, David L.

2007178 pp.
Re-organising service workUrsula Holtgrewe
⏱ 4h 4m

Re-organising service work

Ursula Holtgrewe

2002244 pp.
Labour Markets and Identity on the Post-Industrial Assembly LineAnthony Lloyd
⏱ 3h 24m

Labour Markets and Identity on the Post-Industrial Assembly Line

Anthony Lloyd

2016204 pp.
Women, Identity and India's Call Centre IndustryJ. K. Tina Basi
⏱ 16m

Women, Identity and India's Call Centre Industry

J. K. Tina Basi

200916 pp.
Call Center Management in der PraxisRaik Stolletz
⏱ 3h 38m

Call Center Management in der Praxis

Raik Stolletz

2003218 pp.
Employee identity in Indian call centresErnesto Noronha
⏱ 3h 4m

Employee identity in Indian call centres

Ernesto Noronha

2009184 pp.
Neutral AccentA. Aneesh
⏱ 2h 48m

Neutral Accent

A. Aneesh

2015168 pp.
Building call center cultureDan Coen
⏱ 3h 21m

Building call center culture

Dan Coen

2001201 pp.
Learning PointsPeter R. Garber
⏱ 2h 1m

Learning Points

Peter R. Garber

2004121 pp.
Answer the callAimee Carrillo Rowe
⏱ 4h 2m

Answer the call

Aimee Carrillo Rowe

2013242 pp.
Navigating the customer contact center in the 21st centuryWilliam Durr
⏱ 3h 8m

Navigating the customer contact center in the 21st century

William Durr

2001188 pp.
Call Center EvolutionEckart Menzler-Trott
⏱ 6h 22m

Call Center Evolution

Eckart Menzler-Trott

2002382 pp.
Call CentersJack A. Green
⏱ 4h 36m

Call Centers

Jack A. Green

2002276 pp.
Turn calls into customersJudith A. Brown
⏱ 1h 56m

Turn calls into customers

Judith A. Brown

2008116 pp.
Call Center SavvyKeith Dawson
⏱ 3h 28m

Call Center Savvy

Keith Dawson

1999208 pp.
Building a world-class inbound call centerWilliam Durr
⏱ 2h 25m

Building a world-class inbound call center

William Durr

1996145 pp.
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