Call Centers

213 books
Call Center OperationsCharles E. Day
⏱ 8h 48m

Call Center Operations

Charles E. Day

2000528 pp.
Eight Minutes IdleMatt Thorne
⏱ 6h 52m

Eight Minutes Idle

Matt Thorne

1999412 pp.
Call center leadership and business management handbook and study guideBrad Cleveland
⏱ 7h 14m

Call center leadership and business management handbook and study guide

Brad Cleveland

2003434 pp.
Contact center management "by the numbers"Jon Anton
⏱ 5h 12m

Contact center management "by the numbers"

Jon Anton

2005312 pp.
A nation on the lineJan M. Padios
⏱ 3h 52m

A nation on the line

Jan M. Padios

2018232 pp.
Eight minutes idleMatt Thorne
⏱ 7h 54m

Eight minutes idle

Matt Thorne

2001474 pp.
Smiling down the LineBob Russell

Smiling down the Line

Bob Russell

2009No page data
Dialog-Center-Lösungen für BankenDetlef Effert
⏱ 4h 37m

Dialog-Center-Lösungen für Banken

Detlef Effert

2006277 pp.
Call Center Für DummiesReal Bergevin
⏱ 6h 28m

Call Center Für Dummies

Real Bergevin

2007388 pp.
Answering the call: a benchmark of Minnesota's call center industryJoseph Esher
⏱ 49m

Answering the call: a benchmark of Minnesota's call center industry

Joseph Esher

200049 pp.
Die telefonische Erreichbarkeit der StadtHans-Joachim Feil
⏱ 1h 29m

Die telefonische Erreichbarkeit der Stadt

Hans-Joachim Feil

200289 pp.
Call centresUnknown Author
⏱ 1h 20m

Call centres

Unknown Author

200080 pp.
Call Center Metrics That MatterJon Anton
⏱ 2h 40m

Call Center Metrics That Matter

Jon Anton

2000160 pp.
Gower Handbook of Call and Contact Centre ManagementNatalie Calvert
⏱ 6h 8m

Gower Handbook of Call and Contact Centre Management

Natalie Calvert

2017368 pp.
1-800-PhilippinesMa. Regina M. Hechanova
⏱ 2h 4m

1-800-Philippines

Ma. Regina M. Hechanova

2010124 pp.
Benchmarking and definitions within contact centresScotland. Scottish Executive.

Benchmarking and definitions within contact centres

Scotland. Scottish Executive.

2003No page data
Cultural imperialismAndrea Claire Letvin
⏱ 2h 6m

Cultural imperialism

Andrea Claire Letvin

2005126 pp.
The executive guide to call center metricsJames C. Abbott
⏱ 3h 10m

The executive guide to call center metrics

James C. Abbott

2004190 pp.
Learning PointsPeter R. Garber
⏱ 2h 1m

Learning Points

Peter R. Garber

2004121 pp.
Designing the Best Call Center for Your BusinessBrendan B. Read
⏱ 6h 2m

Designing the Best Call Center for Your Business

Brendan B. Read

2000362 pp.
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