Best face forward
Jeffrey F. Rayport
Reading Time
at 250 WPM4h 22m
The average reader, reading at a speed of 250 WPM, would take 4h 22m to read Best face forward.
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Test my reading speedEnter speed in words per minute
9
days at 30 min/day
262
total minutes
Best face forward
Published
January 20, 2005
Publisher
Harvard Business School Press
Pages
262
ISBN-13
9780875848679
ISBN-10
0875848672
Description
"Companies face increasingly demanding customers and a lack of skilled workers to serve them. At the same time, networked "smart" technologies - from Web sites in retailing to kiosks in shopping - are enabling managers to recruit machines into "front-office" roles that both drive down the costs of consumer interactions and deliver more satisfying customer experiences." "In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that this unprecedented industrialization of front-office services - akin to what transpired in agriculture and manufacturing a century ago - is sparking a revolution in services that goes well beyond efficiencies gained by automation, off-shoring, and outsourcing." "Based on extensive research inside both start-up and established businesses across many industries, Best Face Forward proposes ways that companies can radically reengineer their front-office operations to deploy three types of service interfaces - people-dominant, machine-dominant, and hybrids of the two." "This book shows how new roles for technology and people will radically reshape business and competition - and ultimately create a "people-rich" workplace that benefits customers, employees, and shareholders."--Jacket.
Subjects
Digital Fortress
Advances in Computers, Volume 49 (Advances in Computers)
Software Engineering
Computer Networks
Artificial intelligence
Digital photography for dummies
Frequently Asked Questions
How many pages are in Best face forward?
This edition of Best face forward has approximately 262 pages. Please note, this is an estimate and the exact page count can vary between hardcover, paperback, and e-book versions.
How long does it take to read Best face forward?
For most readers, Best face forward typically takes between 5h 28m and 3h 38m to complete. This is based on the book's length of approximately 65,500 words and common reading speeds.
Here's a detailed breakdown: • Continuous reading at 250 WPM: approximately 4h 22m of focused reading • Casual reading (30 minutes/day): you could finish in roughly 9 days • Estimated word count: 65,500 words
Your individual reading time will vary based on your personal reading pace, the amount of daily reading time, and your familiarity with the subject matter.
What is the word count of Best face forward?
The estimated word count for Best face forward is approximately 65,500 words. This figure is calculated using industry-standard methods that consider genre-specific word density patterns, typical formatting and layout characteristics, and standard words-per-page ratios for published books.
This is an approximation — actual word count may vary based on font size, formatting, edition, and the presence of illustrations or charts.
Who is the author of Best face forward?
Best face forward was written by Jeffrey F. Rayport.
When was Best face forward published?
The publication date for this specific edition is January 20, 2005. The original work may have been published on a different date.