Demanding customers
Richard Zeckhauser
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Demanding customers
by Richard Zeckhauser, Hai Fang
Published
2008
Publisher
John F. Kennedy School of Government, Harvard University
Pages
39
Description
Consumerism arises when patients acquire and use medical information from sources apart from their physicians, such as the Internet and direct-to-patient advertising. Consumerism has been hailed as a means of improving quality. This need not be the result. Consumerist patients place additional demands on their doctors' time, thus imposing a negative externality on other patients. Our theoretical model has the physician treat both consumerist and ordinary patient under a binding time budget. Relative to a world in which consumerism does not exist, consumerism is never Pareto improving, and in some cases harms both consumerist and ordinary patients. Data from a large national survey of physicians shows that high levels of consumerism are associated with lower perceived quality. Three different measures of quality were employed. The analysis uses instrumental variables to control for the endogeneity of consumerism. A control function approach is employed, since our dependent variable is ordered and categorical, not continuous.
Frequently Asked Questions
How many pages are in Demanding customers?
This edition of Demanding customers has approximately 39 pages. Please note, this is an estimate and the exact page count can vary between hardcover, paperback, and e-book versions.
How long does it take to read Demanding customers?
For most readers, Demanding customers typically takes between 49m and 33m to complete. This is based on the book's length of approximately 9,750 words and common reading speeds.
Here's a detailed breakdown: • Continuous reading at 250 WPM: approximately 39m of focused reading • Casual reading (30 minutes/day): you could finish in roughly 2 days • Estimated word count: 9,750 words
Your individual reading time will vary based on your personal reading pace, the amount of daily reading time, and your familiarity with the subject matter.
What is the word count of Demanding customers?
The estimated word count for Demanding customers is approximately 9,750 words. This figure is calculated using industry-standard methods that consider genre-specific word density patterns, typical formatting and layout characteristics, and standard words-per-page ratios for published books.
This is an approximation — actual word count may vary based on font size, formatting, edition, and the presence of illustrations or charts.
Who is the author of Demanding customers?
Demanding customers was written by Richard Zeckhauser, Hai Fang.
When was Demanding customers published?
The publication date for this specific edition is 2008. The original work may have been published on a different date.