Jon Anton

29 books found

Books by Jon Anton

Customer relationship managementJon Anton

⏱ 3h 39m

Customer relationship management

Jon Anton

1996219 pp.

Call Center BenchmarkingJon Anton

⏱ 1h 36m

Call Center Benchmarking

Jon Anton

200096 pp.

Call Center Metrics That MatterJon Anton

⏱ 2h 40m

Call Center Metrics That Matter

Jon Anton

2000160 pp.

Call Center Performance Enhancement and SimulationJon Anton

Call Center Performance Enhancement and Simulation

Jon Anton

2005No page data

Listening to the voice of the customerJon Anton

⏱ 2h 32m

Listening to the voice of the customer

Jon Anton

1997152 pp.

Contact center management "by the numbers"Jon Anton

⏱ 5h 12m

Contact center management "by the numbers"

Jon Anton

2005312 pp.

20 : 20 CRMJon Anton

⏱ 2h 23m

20 : 20 CRM

Jon Anton

2002143 pp.

A study of parental perception of the role of the junior high school counsellorAnton Jon Sware

⏱ 1h 59m

A study of parental perception of the role of the junior high school counsellor

Anton Jon Sware

1969119 pp.

Selecting a Teleservices PartnerJon Anton

⏱ 2h 13m

Selecting a Teleservices Partner

Jon Anton

2002133 pp.

Customer Service at a CrossroadsMatt McConnell

⏱ 2h 46m

Customer Service at a Crossroads

Matt McConnell

2003166 pp.

Managing web-based customer experiencesJon Anton

⏱ 3h 6m

Managing web-based customer experiences

Jon Anton

2003186 pp.

E-Business Customer ServiceJon Anton

⏱ 2h 55m

E-Business Customer Service

Jon Anton

2002175 pp.

Minimizing Agent TurnoverJon Anton

⏱ 3h 13m

Minimizing Agent Turnover

Jon Anton

2002193 pp.

Customer Service and the Human ExperienceRosanne D'Ausilio

⏱ 3h 18m

Customer Service and the Human Experience

Rosanne D'Ausilio

2003198 pp.

Call center performance enhancement using simulation and modelingJon Anton

⏱ 2h 1m

Call center performance enhancement using simulation and modeling

Jon Anton

1999121 pp.

Offshore Outsourcing OpportunitiesDr. Jon Anton

⏱ 3h 3m

Offshore Outsourcing Opportunities

Dr. Jon Anton

2002183 pp.

Coaching Contact Center AgentsHoward Lee Dr. Jon Anton

Coaching Contact Center Agents

Howard Lee Dr. Jon Anton

2008No page data

From Cost to Profit CenterJon Anton

⏱ 3h 10m

From Cost to Profit Center

Jon Anton

2003190 pp.

How to Conduct a Call Center Performance Audit : A Guide to Self AssessmentDr. Jon Anton

⏱ 4h 6m

How to Conduct a Call Center Performance Audit : A Guide to Self Assessment

Dr. Jon Anton

2002246 pp.

Customer Relationship Management TechnologyDr. Jon Anton

⏱ 3h 55m

Customer Relationship Management Technology

Dr. Jon Anton

2002235 pp.