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Dr. Jon Anton
6 books found
Books by Dr. Jon Anton
Coaching Contact Center Agents
Howard Lee Dr. Jon Anton
Coaching Contact Center Agents
Howard Lee Dr. Jon Anton
2008
No page data
How to Conduct a Call Center Performance Audit : A Guide to Self Assessment
Dr. Jon Anton
⏱ 4h 6m
How to Conduct a Call Center Performance Audit : A Guide to Self Assessment
Dr. Jon Anton
2002
246 pp.
Customer Relationship Management Technology
Dr. Jon Anton
⏱ 3h 55m
Customer Relationship Management Technology
Dr. Jon Anton
2002
235 pp.
Offshore Outsourcing Opportunities
Dr. Jon Anton
⏱ 3h 3m
Offshore Outsourcing Opportunities
Dr. Jon Anton
2002
183 pp.
Optimizing Outbound Calling
Dr. Jon Anton
⏱ 2h 43m
Optimizing Outbound Calling
Dr. Jon Anton
2002
163 pp.
Interpreting the Voice of the Customer
Dr. Jon Anton
⏱ 4h 10m
Interpreting the Voice of the Customer
Dr. Jon Anton
250 pp.