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Dr. Jon Anton

6 books found

Books by Dr. Jon Anton
Coaching Contact Center AgentsHoward Lee Dr. Jon Anton

Coaching Contact Center Agents

Howard Lee Dr. Jon Anton

2008No page data
How to Conduct a Call Center Performance Audit : A Guide to Self AssessmentDr. Jon Anton
⏱ 4h 6m

How to Conduct a Call Center Performance Audit : A Guide to Self Assessment

Dr. Jon Anton

2002246 pp.
Customer Relationship Management TechnologyDr. Jon Anton
⏱ 3h 55m

Customer Relationship Management Technology

Dr. Jon Anton

2002235 pp.
Offshore Outsourcing OpportunitiesDr. Jon Anton
⏱ 3h 3m

Offshore Outsourcing Opportunities

Dr. Jon Anton

2002183 pp.
Optimizing Outbound CallingDr. Jon Anton
⏱ 2h 43m

Optimizing Outbound Calling

Dr. Jon Anton

2002163 pp.
Interpreting the Voice of the CustomerDr. Jon Anton
⏱ 4h 10m

Interpreting the Voice of the Customer

Dr. Jon Anton

250 pp.